Where do you hold training programs and coaching sessions?
English That Works provides training and coaching at the client work site, online, or at conveniently located offices, at times that fit participants' schedules.
What materials do you use?
We use an array of training materials to meet the language needs and learning
styles of participants. These materials include
ETW designed handouts, commercially available texts and reference material,
CD-ROMs, downloadable programs, music, videos, and online resources.
Do you group participants for training according to their native
We make sure that training participants have similar levels of language
ability. Native language background is considered, but it is not a major
determinant for training groups unless requested by the client company
or determined to be advantageous for small group
pronunciation training. A variety of backgrounds often enriches interactions.
How do you determine the number of hours for a customized training
We always start with the specific training needs and through discussions
and thorough assessments, we decide on the number of hours needed to acquire
those specific skills. In general, group training programs are from fifteen
to thirty hours but could be as short as a day for awareness building
Can you create a customized group training program for a new need
that we have discovered?
English That Works will meet with representatives of your organization
to discuss your training needs. If we have the experience and expertise
to address these needs, we will create a new program for your organization.
An example of this is our program, “Providing Training for Individuals
from Other Cultures,” designed in response to questions internal
trainers had regarding delivering responsive training when multinational
individuals are among the attendees.
Do you offer certificates?
We will provide certificates of achievement, completion and/or participation
according to the client organization’s specifications.
How do you determine the curriculum for coaching?
An ETW representative meets with the potential coaching client to determine
the language and cultural awareness areas that need development. Through
this interview, speech and writing assessments, and consideration of performance
objectives and any supervisor's directives, we design a plan for the coaching
sessions. The individual submits this plan to management for approval
of both content and cost. Once approved, coaching can begin.
How often are coaching appointments scheduled, and how long is
Appointments are weekly, biweekly, monthly, or on an as needed basis and
usually last one to two hours per session.
What if I need to cancel a coaching session?
We ask that you give us at least 24 hours notice prior to canceling a
session. We do understand, however, unexpected workplace meetings get
scheduled, children get sick, and work deadlines get moved up. If given
prompt notice, we make every effort to reschedule a session at a mutually
convenient time without a cancellation fee.
To better meet the needs of new and existing clients, We now offer:
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- Distance Coaching
- No-cost Lunch n Learn sessions for multicultural businesses and organizations
- Appointment space in NJ and PA
- Enhance your skills!
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